 Financial Services
Perhaps no industry has undergone greater transformation in recent years than financial services (defined as securities, banking, and insurance). The growing influence of the Web for leveraging new channels for service delivery has brought about disintermediation and the emergence of non-traditional competition. The Gramm-Leach Bliley Act of 1999, which allows financial services companies to offer a broad combination of products including banking, mortgages, insurance, and brokerage services, has ignited industry-wide convergence. The line between banks, brokerage houses and insurance companies is blurring or non-existent in today’s global financial services market. The goal across the industry is the same: maximize revenue per customer by offering a portfolio of services that is tailored to meet the individual needs of prospects and customers. The IT implications are far-reaching.
Customers demand seamless, personalized service across multiple channels of interaction—face-to-face, Internet, e-mail, interactive voice response, telephone, and mail. The future of financial services lies in integrated product and service delivery. Customer data sitting in disconnected systems across different lines of business must be brought together to better manage customer relationships. Serial processes that slow transactions, decision making and service delivery will need to be streamlined and accelerated.
Solutient can help by defining an enterprise integration strategy. We have a history of creating collaborative environments for streamlining and accelerating critical processes such as mergers and acquisitions, claims processing, research publication, deal management, and asset management. With Solutient, you get an enterprise solution that results in faster and more profitable deals and transactions.
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